Serco Process Improvement Engineer/Specialist--Levels 1-5 (MOJ-P) NC52398817 in Springfield, Virginia

Process Improvement Engineer/Specialist--Levels 1-5 (MOJ-P) NC52398817 Springfield, VA, US

Job Description Applies process improvement, reengineering methodologies, and best practice principles to design and implement process modernization and improvements. Assists with analysis, evaluation, and assessment leading to development of recommendations for system and process improvements, optimization, development, and/or operations sustainment efforts for IT systems, software, and processes. Coordinates and manages analysis evaluations and quality assessments for proper implementation of programs, systems specifications, and quality standards. Establishes performance measures, monitors and analyzes performance metrics to identify and implement performance based improvements. Works closely with senior engineers/specialists or task leads.

**Serco Inc. is using this posting for the purpose of building a talent pipeline of qualified candidates for future anticipated positions.

These positions are not funded/active openings. Should a position become funded/active, you will be invited to re-apply to the updated posting.**

Required Skills Positions require TS/SCI clearance with polygraph. Qualifications:

Level 1:< 3 years’ experience; bachelor’s degree or equivalent experience within related field. Experience in a distinct functional or cross-functional analysis/assessment methodologies and associated tools. Experience may be broad-based crossing multiple markets (i.e., government, industry) and may also include relevant/associated certifications (e.g., ITIL, Six Sigma, CMMI, and ISO) and knowledge of applicable tools, methodologies, or best practices.

Level 2: 3 - 6 years’ experience; bachelor’s degree or equivalent experience within related field. Experience in a distinct functional or cross-functional analysis/assessment methodologies and associated tools. Experience may be broad-based crossing multiple markets (i.e., government, industry) and may also include relevant/associated certifications (e.g., ITIL, Six Sigma, CMMI, and ISO) and knowledge of applicable tools, methodologies, or best practices. Works closely with senior engineers/specialists or task leads.

Level 3: 7 - 10 years’ experience; bachelor’s degree or equivalent experience within related field. Experience in a distinct functional or cross-functional analysis/assessment methodologies and associated tools. Experience may be broad-based crossing multiple markets (i.e., government, industry) and may also include relevant/associated certifications (e.g., ITIL, Six Sigma, CMMI, and ISO) and knowledge of applicable tools, methodologies, or best practices. May direct the activities of engineers/specialists or other staff as necessary on activities related to the specified field or discipline. Ability to lead tasks or portions of tasks. Ability to provide quantitative and qualitative outputs about the impacts of process changes. Ability to create process maps and/or models in standard tools. Ability to create implementation plans.

Level 4: 11 - 14 years’ experience; bachelor’s degree or equivalent experience within related field. Experience in a distinct functional or cross-functional analysis/assessment methodologies and associated tools. Experience may be broad-based crossing multiple markets (i.e., government, industry) and may also include relevant/associated certifications (e.g., ITIL, Six Sigma, CMMI, and ISO) and knowledge of applicable tools, methodologies, or best practices. Directs the activities of engineers/specialists or other staff as necessary on activities related to the specified field or discipline. Experience in designing new processes and documenting improvements. Ability to direct implementation activities. Experience working with executive level clients.

Level 5: 15+ years’ experience; graduate degree or equivalent experience within related field. Experience in a distinct functional or cross-functional analysis/assessment methodologies and associated tools. Experience may be broad-based crossing multiple markets (i.e., government, industry) and may also include relevant/associated certifications (e.g., ITIL, Six Sigma, CMMI, and ISO) and knowledge of applicable tools, methodologies, or best practices. Coordinates and guides the activities of engineers/specialists or other staff as necessary on activities related to the specified field or discipline. Ability to lead implementation of new processes. Ability to provide government executives recommendations on process improvement implementation activities.

Employment Type

Career Level

Job ID 52398817

Company Serco Inc. (Serco) is the Americas division of Serco Group, plc, one of the world’s leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1 billion and is part of a $6 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. Our focus on Bringing Service to Life is more than a tagline, it’s the way we get things done, the way we talk with each other, and the way we interact and respect each other. We succeed by encouraging and generating new ideas. We trust our people to deliver. We are passionate about building innovative and successful Serco businesses. Our most powerful tool in improving performance is to instill a stimulating culture where people feel they can personally make a difference. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

Functional Area Program Management & Acquisition Support

Department Our services in the Defense business unit support all branches of the U.S. military and the intelligence community. Our teams provide a variety of support services related to the maintenance and life cycle sustainment of US Navy, US Coast Guard and Customs and Border Patrol fielded C5I systems. We are focused on the design, systems engineering, project management, procurement, installation, training, testing, and field maintenance of these systems. We also provide personnel services to military personnel, military families, and civilians working for the military. Our capabilities address a wide range of managed services, as well as the complete military lifecycle which includes recruitment, to active duty through retirement. And for the Intel community we have over 300 cleared professionals who serve a variety of Intelligence Community and Department of Defense customers who stand on the front lines of defense for our nation. The unit employee’s specialists focused on acquisition and program management, systems engineering, cyber security, signals and intelligence analysis, financial management, human capital, and information technology.

  • Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is availableand the supplemental poster is. If you need more information or require special assistance for persons with disabilities or limited English proficiency, contact Serco HR Service Desk at 866-628-6458 or 703-939-6006. You may also e-mail us at.© 2017 Serco Inc.All Rights Reserved.1818 Library Street, Suite 1000, Reston VA 20190